Learning design

Why most AI courses read like a chatbot — and how to fix it

Generic, hedged, weirdly formal. Most AI-generated training has a tell. Here's where it comes from — and the editorial pass that strips it out.

EK
Emma Krogh
Head of Learning · Jun 12, 2026 · 2 min read
A learner taking a Saga course on a laptop
A finished Saga lesson — the goal is writing that doesn't read like it came from a prompt.

You can usually spot an AI-generated course within the first screen. The tone is oddly formal. Every sentence hedges. It introduces a topic, then re-introduces it, then reminds you why the topic matters — without ever telling you anything you didn't already assume. It's grammatically perfect and completely forgettable.

This isn't a model problem so much as a process problem. When you ask a language model to "write a course on data security," you get exactly what you asked for: a course-shaped object. What you didn't ask for — and won't get — is editing, point of view, or a reason for any of it to exist.

A generic AI chat interface answering a question
Fluent and forgettable — the tell is in the tone, not the grammar.

Where the chatbot tone comes from

Three habits show up again and again in raw AI course output. Once you notice them, you can't unsee them:

Fast courses are easy. Good ones take an editor — so we built one in.

The fix: an editorial pass, not a bigger prompt

The instinct is to write a more elaborate prompt. That helps a little, then plateaus. What actually moves the needle is treating generation and editing as separate jobs — the way a real publication does.

1. Generate for substance, not polish

The first pass should care about getting the facts, structure and learning objectives right. Tone comes later. Trying to do both at once is what produces fluent nonsense.

2. Edit for a human reader

A dedicated editing pass cuts the throat-clears, removes hedging, and gives each lesson a clear point. This is the step almost everyone skips — and the single biggest difference between a course that feels human and one that feels generated.

3. Pressure-test the learning

Finally: does it actually teach? Are there moments of active recall? Does difficulty build in the right order? A course can read beautifully and still fail the learner — so this pass checks the pedagogy, not the prose.

What this looks like in Saga

Every course Saga generates runs through these stages automatically. A research-and-draft step gets the substance right. An editorial agent rewrites for clarity and voice. A learning-design review checks recall, sequencing and load. You see a finished, edited course — not a first draft with your logo on it.

The Saga course editor with a lesson open
Inside Saga's editor — the editorial pass, built in.

None of this is magic. It's just the boring, essential craft that good publications have always done — encoded so it happens every time, in minutes instead of weeks. That's the whole point: not courses faster, but good courses, fast.

EK
Emma Krogh

Head of Learning at Saga. Twelve years designing training for European enterprises before deciding software should do the boring parts.

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